Zen Citizen is a volunteer-driven initiative that simplifies government procedures and helps citizens access services with ease. We provide clear, practical information and create custom tools to make government websites more citizen-friendly.

Despite the growing availability online services, accessibility remains a challenge. Government clerks often create barriers, and information is scattered across multiple websites, written in vague jargon, outdated, or missing key details. This forces citizens to rely on middlemen or pay bribes, resulting in the problem of “Apply Online, Bribe Offline.”

Our mission is to empower citizens to confidently navigate the system, encourage do-it-yourself solutions, reduce reliance on intermediaries, and push back against bribery.

Think of us as a ‘What to Expect When You’re Expecting’ for government services, or a cheat sheet/study guide for official websites.